FAQ

How are you different from other product personalisers?

We built Podifai to be easy for merchants and polished for shoppers. It supports no-code setup, on-brand styling, live 2D preview, dynamic pricing, conditional logic, reusable templates, and customization data saved with Shopify orders.

What kind of personalisation is Podifai suitable for?

Any product where customers want to see their choices before buying — jewelry (engravings, birthstones, charms), apparel (custom text, patches), gifts (names, messages, photos), homeware, accessories, and more. If your product has options customers want to visualize, Podifai can handle it.

Will it work with my theme?

Podifai is designed for modern Shopify Online Store 2.0 themes and works out of the box for most standard product pages. If your theme uses a non-standard product form or layout, use the Podifai App Block for custom placement or send us your store link and we'll help check it.

See Theme Compatibility for more details.

What Podifai plans are available?

Podifai has a Free forever plan for up to 3 custom products. Starter supports up to 30 products for $7.9/month, and Growth supports unlimited products for $15.9/month. Existing customers keep their current full feature access.

How do I change dollars to euros or another currency?

The Podifai admin/editor may currently show a dollar symbol as the default UI symbol. On the live storefront and at checkout, Podifai follows the currency context that Shopify provides for the customer. For single-currency stores, add-on prices display in the store currency. For Shopify Markets, add-on prices follow the customer's active market currency and Shopify's market pricing setup, which can include automatic exchange rates, manual rates, rounding rules, price adjustments, or fixed international prices. If you use a third-party currency app, Podifai does not use that app as its source of exchange rates; the final checkout currency still depends on Shopify's checkout and market configuration, so test each active market.

Do you support WooCommerce or custom sites?

Shopify only for now. More platforms are coming — if you want to be notified, reach out to us.

Do you support 3D live preview?

Not currently. Podifai uses high-quality 2D rendering — you can upload 3D-rendered product images for a realistic look, but the preview engine is 2D. This keeps your product page fast and lightweight.

How does the live preview work?

When a customer uses a supported preview option — such as a visual option, text field, font choice, image upload, or linked color choice — the product preview updates on the page without a reload. You upload your product images and map each preview layer to the right position so customers can see what they are choosing before they buy.

Does Podifai support front and back personalization?

Yes. A customizer can use one to five switchable 2D views, such as Front, Back, Left Sleeve, or Right Sleeve. Every view has its own background and independent preview layers, and shoppers can switch views without losing earlier selections.

See Multiple Views for setup guidance and current boundaries.

Can I use Podifai without coding?

Yes. Everything is point-and-click — add options, upload images, set up live preview, style to match your brand. Zero code required.

Can customers upload their own images?

Yes. Customers can upload photos, logos, or artwork directly on your product page and see it in the live preview before purchasing.

Can I charge extra for selected options or uploads?

Yes. Option values, Text Input, Text Area, and Image Upload can increase or decrease the product price by a fixed amount or percentage, or add the price of a linked Shopify product or variant. Percentage adjustments use the product's current effective Shopify price and do not compound.

Can I apply a shape mask to preview images or Image Upload?

Merchants can apply a built-in mask or upload a custom PNG mask for supported image-based Live Preview content, including Image Upload. For Image Upload, shoppers can adjust the image with the Storefront Image Editor tools enabled by the merchant; the mask itself is merchant-configured.

See Image Masks for supported option types and custom PNG mask setup.

Can shoppers edit an uploaded image in Live Preview?

Yes. Enable Storefront image editor for Image Upload, then choose which tools shoppers can use: Reposition, Scale, Rotate, Adjust opacity, Grayscale, and Zoom preview.

See Storefront Image Editor for setup and theme compatibility.

Can I build a multi-select charm or component customizer?

Yes. Use a multi-select Image Swatch with sequential Live Preview positioning. Each charm can have its own price adjustment and can link to its own Shopify variant for inventory tracking.

See Charm Builder for the complete workflow.

Does Podifai support two-letter or three-letter monograms?

Yes. In a Font Swatch option value, change Font mode from Single Font to Monogram, choose Two letters or Three letters, and adjust each letter's size scale plus the overall letter spacing. Link it to Text Input or Text Area and set a matching character limit on the linked text option.

See Two-Letter and Three-Letter Monograms for setup guidance.

Can I set a character limit for Text Area?

Yes. Turn on Allow Character Limit in the Text Area settings, then set the maximum number of characters shoppers can enter.

Can shoppers choose a product quantity in the customizer?

Yes. Show quantity selector controls whether the product quantity selector appears inside the Popup customizer.

See Customizer Display Modes for Popup setup and mobile behavior.

Which Popup behaviors can I change in Global Settings?

Under Product page, you can show or hide the Popup quantity selector, show the product title or use a header without the title, redirect shoppers to the cart page or use the theme's default cart behavior, enable Focus areas that highlight an area and scroll its related options into view, enable Live Preview zoom for mobile shoppers, enlarge supported option images on hover, and protect preview images from the storefront's normal right-click save-image action. Mobile Live Preview zoom supports the on-screen zoom control and pinch gestures.

See Customizer Display Modes for Popup setup and mobile behavior.

What happens when I enable Automatic image processing?

Automatic image processing applies effects immediately after a customer uploads an image. You can enable Convert to grayscale on upload, Remove background on upload, or both. The processed result is used in Live Preview and in the production file attached to the customization. Storefront image editor is a separate feature that lets shoppers adjust the processed image.

Can Image Swatch, Dropdown, and Badge Group values use SVG images?

Yes. SVG is supported for Image Swatch thumbnail and preview images, image-enabled Dropdown and Badge Group values, and customer-facing Image Upload.

See Image & Asset Requirements for the difference between merchant option assets and customer uploads.

Can I upload WOFF2 custom fonts?

Yes. Global Font and Font Swatch accept TTF, OTF, WOFF, and WOFF2 uploads up to 2 MB per file. Confirm that your font license permits web use before uploading it.

See Font Swatch for custom font setup.

Can I upload multiple custom fonts at once?

Yes. You can select and upload multiple font files in one upload. This is separate from the storefront selection behavior: shoppers can select only one font at a time from a Font Swatch.

Can I hide out-of-stock option values?

Yes. In Global Settings, use Out-of-stock options to choose Hide or Disable. This global setting affects all store products using Podifai.

See Inventory & Variants for both storefront behaviors.

Can Live Preview use the selected Shopify variant image as its background?

Yes. Choose Variant Image as the Live Preview background. It works best when every variant image uses the same composition, product position, and aspect ratio—for example, when only the product color changes—so personalization overlays stay aligned.

See Live Preview backgrounds for setup and limitations.

Does Podifai support multiple languages?

Podifai currently supports the customizer interface in English. The Customize button text can be changed, but full translations for every customizer label, option value, help text, and interface control are not currently available.

See Change the Look for button text customization.

Can Podifai dynamically generate a name necklace like Jewlr?

No. Podifai can display customer-entered text at a fixed position on a necklace preview and let shoppers select a font or color. It cannot currently regenerate the necklace geometry or reconnect the chain endpoints based on the length and shape of the entered name.

See Jewelry Templates for supported jewelry setups.